RoyalVegas Casino Privacy Policy

At RoyalVegas Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or browse royalvegas.ca. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a player at RoyalVegas Casino Ontario. By creating an account, you agree to the practices described below.

Information We Collect

When you join RoyalVegas Casino, we collect certain information to verify your identity, process transactions, and comply with AGCO and iGaming Ontario requirements. We only gather what is necessary to deliver a secure RoyalVegas online casino experience.

• We collect your full name, date of birth, email address, phone number, and residential address during registration
• We request identification documents and proof of address for KYC verification, as required under our Ontario licence OPIG1237900
• We record payment details linked to deposit methods such as Visa, Mastercard, Interac, American Express, Apple Pay, and eCheck
• We track your gaming activity, including deposits, withdrawals, wagers, bonuses claimed, and session history
• We log technical data such as your IP address, device type, browser, and login timestamps for security purposes
• We capture communications you send through live chat or email support

How We Use Your Data

Here at RoyalVegas, we use your personal information to operate the RoyalVegas casino online platform safely and responsibly. Our RoyalVegas Casino team relies on your data for several essential purposes, including account verification, processing your RoyalVegas casino bonus offers, preventing fraud, and meeting our regulatory obligations to AGCO, iGaming Ontario, and ConnexOntario.

• We verify your age and location to confirm you are 19+ and physically located in Ontario
• We process your RoyalVegas online casino withdrawal requests and confirm payment details match your registered name
• We use your activity data to personalize daily match offers and Bonus Wheel promotions
• We monitor transactions for suspicious behavior to protect against fraud and money laundering
• We send you updates about your loyalty tier, from Bronze through to Privé, based on your wagering history

Legal Basis and Licensing Compliance

Our RoyalVegas Casino Ontario operations are licensed under AGCO licence OPIG1237900, issued 23 June 2022, and we operate in partnership with iGaming Ontario. We process your data to fulfill our contractual obligations when you register at royal vegas casino, to comply with legal and regulatory requirements, and, where applicable, based on your consent for marketing communications. Our RoyalVegas platform uses the Apricot platform and SSL encryption to safeguard your information at every step.

Sharing Your Information

We do not sell your personal data. However, we at RoyalVegas may share limited information with trusted third parties to operate our services effectively. Our Royal Vegas casino review processes, audits, and regulatory reporting sometimes require disclosure to specific partners.

• We share data with payment processors to complete your RoyalVegas casino withdrawal time requests
• We disclose information to regulators including AGCO, iGaming Ontario, and RG Check when legally required
• We provide data to BetGuard for self-exclusion program administration
• We work with game providers such as Pragmatic Play and Apricot (Microgaming/Games Global) who may receive anonymized gameplay data
• We may share information with law enforcement if required by Canadian or Ontario law

Cookies and Tracking Technologies

Our RoyalVegas Casino website uses cookies to remember your preferences, keep you logged in, and improve your RoyalVegas mobile casino experience across devices. We use cookies to analyze traffic patterns and tailor the RoyalVegas casino games you see on your dashboard. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality on royalvegas.ca.

Data Retention

We retain your personal information for as long as your account remains active and for a period afterward as required by Ontario gaming regulations. Our Royal Vegas Canada record-keeping obligations mean we may keep transaction and KYC records even after account closure, to satisfy AGCO audit requirements and anti-fraud obligations.

Your Rights

As a player at RoyalVegas Casino, you have rights regarding your personal data. We want you to feel confident that your information is handled transparently and securely whenever you play royal vegas casino online.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or outdated information
• You can request deletion of your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications at any time
• You can contact us to ask questions about how we process your information

Data Security

We at RoyalVegas take data security seriously. Our systems use SSL encryption, secure servers, and strict access controls to protect your information from unauthorized access. We regularly review our security measures to ensure your details remain safe whenever you enjoy royal vegas online casino games, from slots to live dealer tables.

Responsible Gambling and Self-Exclusion

Our commitment to responsible gambling extends to how we handle your data. If you choose to self-exclude through BetGuard, we flag your account accordingly and restrict access in line with Ontario regulations. We also share relevant information with ConnexOntario when you seek support resources, always respecting your privacy throughout the process.

International Data Transfers

Because RoyalVegas Casino operates within the broader Cityviews Group structure, certain data processing activities may occur outside Ontario. We ensure that any transfer of your personal information is protected by appropriate safeguards consistent with Canadian privacy law and our licensing obligations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly when you visit RoyalVegas Casino online, as continued use of our services after changes indicates your acceptance of the revised terms.

Contact Us

If you have questions about how we collect, use, or protect your data, please reach out to our support team through live chat or email. For formal complaints, you may contact our group complaints department at [email protected]. We're here to help you understand how your privacy is protected at RoyalVegas Casino.